Top Skills for This Career
BLS identifies these as the three highest-rated skills for this detailed occupation. TrustInEd adds the plain-language explanations so visitors understand what each skill means.
Working effectively with people by building relationships, understanding others, and responding appropriately.
Adjusting effectively when priorities, conditions, tools, or expectations change.
Understanding customer needs and providing helpful, professional service.
How Do You Prepare for This Career?
BLS describes the typical preparation for this occupation. Requirements can vary by employer, state, licensing rules and individual circumstances.
How to Become One
How to Become a Concierge Concierges usually receive on-the-job
Education
A high school diploma or equivalent is typically required for entry-level concierge positions. High school students interested in becoming a concierge may benefit from taking classes or participating in internships or jobs related to hospitality or customer service. Some prospective workers might choose to take college courses or earn an associate’s degree in hospitality management or a related field. Training After they are hired, concierges typically receive on-the-job training. During this time, new concierges may work with more experienced concierges to learn the tasks required of their position.
Training
. Concierges typically need a high school diploma or equivalent to enter the occupation. Once hired, workers typically receive on-the-job training to attain competency.
Your Next Step
Review training, certifications, apprenticeships, or employer-based preparation that may support entry into this career.
Pay
the median annual wage for all workers was $50,980.
Job Outlook
Job Outlook Employment of concierges is projected to grow 3 percent from 2025 to 2035, about as fast as the average for all occupations. About 6,900 openings for concierges are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire. Employment Growth in this occupation is expected to be driven by demand for concierge services in apartment buildings and senior living communities. These facilities are expected to offer a variety of services to attract new residents and maintain existing residents. Conversely, employment of concierges in hotels is expected to decline as concierge services are automated by apps and consolidated into front desk positions. Concierges Percent change in employment, projected 2025–35 Personal care and service occupations 4% Concierges 3% Total, all occupations 3% Note: All Occupations includes all occupations in the U.S. Economy.
What They Do
What Concierges Do
Concierges help people at hotels, apartments, or office buildings with a variety of personal services. They may take messages, arrange for transportation, give advice on local restaurants and activities, provide business services, or monitor requests for housekeeping or maintenance.
Duties
Concierges typically do the following:
- Greet visitors, residents, and others who enter the building
- Answer phones and respond to emails
- Make reservations, such as for dinner or spa treatments
- Obtain tickets to special events
- Provide information about local attractions, such as shopping, dining, nightlife, or recreational destinations
- Make travel arrangements for sightseeing or other tours
- Receive and distribute packages and mail
- Provide other business services, such as sending or receiving faxes or ordering supplies
- Help with special requests for services such as childcare, doctors, or florists
- Pick up and deliver items or run errands
- Plan special events, parties, or meetings
Concierges welcome people when they arrive at an establishment. They create a friendly and positive environment and help to ensure a pleasant experience. They offer information, support, and personalized services, such as providing directions or organizing activities or events.
The following are examples of types of concierges:
Corporate concierges work in office buildings. They help employees and others with a range of services such as scheduling appointments or arranging transportation.
Hotel concierges provide services to hotel and resort guests to help improve their stay. For example, they might offer local dining recommendations or help to book tourist attractions.
Residential concierges work in places such as apartment buildings, condominiums, and senior living communities. They might respond to residents’ concerns, arrange for needed assistance or repairs, or help to organize community events.
Work Environment
Work Environment
Concierges held about 50,200 jobs in 2025. The largest employers of concierges were as follows:
| Real estate | 22% |
| Nursing and residential care facilities | 22 |
| Traveler accommodation | 13 |
| Personal and laundry services | 10 |
| Administrative and support services | 10 |
Concierges usually work indoors at a front desk or other location where they have frequent contact with others. They may work as part of a team.
Work Schedules
Most concierges work full time. They may work shifts that include evenings, weekends, and holidays.
Important Qualities
The following are examples of qualities that are important for these workers to perform their duties. For more information, visit the Employment Projections (EP) skills data page. Communication skills. Concierges interact with people every day. They must be able to clearly convey information and ideas in a way that others understand. Customer-service skills. Concierges regularly provide information and assistance to others. It is important that they remain calm and professional, especially when dealing with difficult people or situations. Interpersonal skills. A major part of a concierge’s job is making others feel comfortable. Concierges must establish trust with clients and respond well to their questions and concerns. Organizational skills. Concierges are often in charge of managing several tasks at the same time, which requires excellent skills in coordinating arrangements. Problem-solving skills. Concierges must be able to anticipate and address complaints, issues, or needs of their clients, customers, and guests.
More Information
More Information, Including Links to O*NET
Learn more about concierges by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.
Take the Next Step
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Start with ED →Career data and occupational profile text are sourced from the U.S. Bureau of Labor Statistics Occupational Outlook Handbook and Employment Projections program. Education requirements are typical entry-level requirements and may vary by employer, state, occupation or individual circumstance. View the official BLS profile.