Information Clerks

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Duties

They usually perform the following duties:

• Regular reports or invoicing
• Collect and store data from customers, staff, and the public.
• Respond to general public and customer enquiries about your goods or services.
• Keep records, paper or digital.
• Information clerks do clerical work for businesses and governments. They use scanners and shredders, as well as phones and laptops.

Information clerks are classified as follows:

Correspondence clerks assist with administrative chores and answer public questions. Their role is to respond to consumer requests for items, damage claims, delinquent accounts, and erroneous billings. They can also write answer letters for their supervisors to sign while checking records.

Court clerks organize and maintain court materials. They keep track of the docket and notify lawyers and witnesses of upcoming court dates. Court clerks are required to receive, file, and send documents.

Eligibility interviewers interview applicants for government assistance in person and over the phone. They may be able to connect persons in need with further resources as well as information on existing programs.

File clerks maintain documents, digital or printed. Enter data, keep records, and file papers. In electronic filing systems, file clerks scan and upload papers.

Front desk staff help guests by answering queries and guiding them to the right departments. They handle customer arrivals and departures, room assignments, and payments. Also, the front desk personnel takes room reservations and informs guests about hotel policies and amenities. Front desk employees answer phones, deliver messages, and deal with guests' requests and concerns.

HR assistants support HR managers with administrative chores. Names, addresses, dates of employment, and evaluations of employees are all maintained on file. Resumes and job listings may be posted for assessment.

An interviewer can ask a question in numerous ways. They use the data to fill out market research forms, census forms, and medical histories. Interviewers often use predetermined techniques and questions to obtain exact information.

Licensing clerks handle everything from filling out applications to collecting fees. They decide if an applicant is eligible for a certain license. They maintain track of all applications and licenses issued.

Municipal clerks keep records for local administrations. Town or municipal council meetings are recorded, filed, and sent to local leaders and workers. Governments and the general public may contact them for information.

An order clerk may need to enter a customer's address and payment method into an order-entry system. They may also provide information about costs and delivery timelines.

How to book and get their Ticket agents and travel clerks handle passengers' hotel and transit reservations. They also give tour information, pricing, and schedules, and sell and issue tickets. Airport and railroad ticket agents also check bags and issue boarding passes.

Education

Human resources assistants, on the other hand, often need an associate's degree, even though most applicants only have a high school education. Even if you don't plan on getting a degree, taking classes in word processing and spreadsheet software will be quite beneficial.

Training

On-the-job training is the norm for most information clerks, and it often lasts no more than a few weeks. Clerical techniques and computer applications are often included in training. Training for government jobs may run for many months and involves learning about various government programs and laws, among other things.

Advancement

Secretaries and administrative assistants, for example, might rise through the ranks from information clerks. Human resources assistants who have completed a bachelor's degree may become human resources experts.

Qualities that matter

The ability to communicate effectively. Customers and the general public need to be able to understand the policies and processes explained by the information clerks.

Integrity. In particular, human resources assistants have access to sensitive data. Confidentiality and privacy are critical considerations when entrusting them with sensitive data.

The ability to interact with others. Information clerks who interact with the general public and clients must be able to properly convey information in order to build trust.

The ability to manage oneself. Information clerks must be able to swiftly and effectively locate files and other critical information.

Pay

In May 2020, the typical yearly salary for an information clerk was $36,920. When half of an occupation's workforce earns more than the median wage, the wage is referred to as the "median wage." The bottom 10% made less than $23,270, while the top 10% earned more than $60,590.

Job Projections

From 2020 to 2030, the average growth rate for all jobs is expected to be 2% for information clerks, which is lower than the average for all occupations.